Terms and Conditions

Please read these terms carefully before using our services.

Last updated: November 13, 2025

1. Introduction

Welcome to Laptop Village ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, and platform (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Service. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

2. Acceptance of Terms

By creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

You must:

  • Be at least 18 years old to use our Service
  • Provide accurate and complete information
  • Maintain the security of your account
  • Notify us immediately of any unauthorized use

3. Account Registration

To use certain features of our Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access or use

Important:

You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on our Service is accurate, complete, reliable, current, or error-free.

4.2 Used Products

All products sold on our platform are pre-owned/used laptops. We thoroughly inspect and test each product, but:

  • Products may show signs of wear consistent with their age and usage
  • Product conditions are clearly stated in the listing
  • We provide a 1-year warranty on all products (see our Warranty Policy)
  • All products undergo quality checks before sale

4.3 Pricing

All prices are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed.

Free Shipping:

We offer free shipping on all orders. No additional shipping charges apply.

5. Orders and Payment

5.1 Order Acceptance

When you place an order, you are making an offer to purchase products. We reserve the right to accept or reject any order for any reason, including but not limited to:

  • Product availability
  • Errors in pricing or product information
  • Suspected fraudulent activity
  • Violation of these Terms

5.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (via Razorpay)
  • UPI (via Razorpay)
  • Net Banking (via Razorpay)
  • Digital Wallets (via Razorpay)
  • Cash on Delivery (COD)

5.3 Payment Processing

Payment processing is handled by secure third-party payment gateways. By making a payment, you agree to the terms and conditions of the payment processor. We are not responsible for any issues arising from payment processing.

6. Shipping and Delivery

We offer free shipping on all orders within India. Delivery times are estimates and may vary based on your location and product availability.

Delivery Information:

  • Standard delivery: 5-7 business days
  • Express delivery: 2-3 business days (if available)
  • You will receive tracking information once your order ships
  • Someone must be available to receive the delivery

We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control. See our Shipping Policy for more details.

7. Returns and Refunds

Our return and refund policy is designed to ensure your satisfaction. Please review our detailed Return & Refund Policy for complete information.

Key Points:

  • 14-day return window for defective products
  • Full refund or replacement available
  • Free return shipping for defective items
  • Buyback program for non-defective returns

8. Warranty

All products come with a 1-year warranty covering manufacturing defects and hardware failures under normal usage conditions. For complete warranty terms and coverage details, please see our Warranty Policy.

9. User Conduct

You agree not to use our Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit any harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use automated systems to access the Service without permission
  • Impersonate any person or entity

Consequences:

Violation of these terms may result in immediate termination of your account and legal action.

10. Intellectual Property

All content on our Service, including text, graphics, logos, images, and software, is the property of Laptop Village or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our Service without our express written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Laptop Village shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability for any claims arising from or related to the use of our Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Laptop Village and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another
  • Any content you submit or transmit through the Service

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in India.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

16. Contact Us

If you have any questions about these Terms, please contact us:

Laptop Village

Email: support@laptopvillage.com

Phone: +91-XXXXXXXXXX

Address: [Your Business Address]

Note: By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our Service.