Question 1

What is Laptop Village?

Accepted Answer

Laptop Village is a trusted marketplace for buying and selling quality pre-owned laptops. We offer thoroughly tested and certified used laptops at unbeatable prices, ensuring you get the best value for your money.

Question 2

Are the laptops refurbished or used?

Accepted Answer

Our laptops are pre-owned and go through a comprehensive testing and certification process. Each laptop is thoroughly inspected, tested, and cleaned before being listed. We ensure they meet our quality standards for performance and reliability.

Question 3

What warranty do you provide?

Accepted Answer

All our laptops come with a 1-year standard warranty covering manufacturing defects and hardware failures. We also offer extended warranty options (1 or 2 additional years) that can be purchased at the time of order. Batteries and adapters have a separate 6-month warranty.

Question 4

How long does shipping take?

Accepted Answer

Orders are typically processed within 1-2 business days. Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days. Shipping times may vary based on your location. You will receive a tracking number once your order is shipped.

Question 5

What are the shipping charges?

Accepted Answer

We offer completely free standard shipping on all orders, regardless of order value! No minimum purchase required, no hidden charges. Express shipping may be available at an additional cost if you need faster delivery.

Question 6

Can I return the laptop if I am not satisfied?

Accepted Answer

Yes, we offer a 14-day return policy for defective products. Products must be returned in their original condition with all packaging and accessories. For non-defective returns, we have a buyback program with deductions based on depreciation and any customer-induced defects.

Question 7

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods including credit cards, debit cards, UPI, net banking, and cash on delivery (COD). All online payments are secured through our payment gateway partners.

Question 8

Is cash on delivery available?

Accepted Answer

Yes, cash on delivery is available for orders within India. COD charges may apply for certain locations. The exact amount will be shown at checkout.

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