Return & Refund Policy

Your satisfaction is our priority. Learn about our return and refund policies.

Order Cancellation Policy

Before Shipment

You can cancel your order at no additional cost if the product hasn't been shipped within 4 working days after order placement. A full refund will be processed to your original payment method.

After Shipment

If you wish to cancel after the order has been dispatched, you may be charged:

  • Shipping charges (to and from)
  • Payment gateway fees (if applicable)
  • Restocking fees (if the product is opened)

14-Day Return Policy (Defective Products)

If you receive a defective or damaged product, you have 14 days from the date of delivery to return it for a full refund or replacement.

What qualifies as defective:

  • Hardware malfunctions (not working as described)
  • Physical damage that occurred during shipping
  • Missing accessories or components
  • Significant difference from product description
  • Manufacturing defects

Return Process for Defective Products:

  1. Contact our customer support within 14 days of delivery
  2. Provide photos/videos of the defect and order details
  3. Our team will verify the issue and approve the return
  4. We will arrange for pickup or provide a return shipping label
  5. Once received and verified, refund or replacement will be processed

Buyback Program (Non-Defective Returns)

For non-defective returns (change of mind, wrong model ordered, etc.), we offer a buyback program with the following conditions:

Buyback Conditions:

  • Product must be returned within 7 days of delivery
  • Product must be in original, unopened condition with all packaging
  • All accessories, manuals, and original packaging must be included
  • No signs of use, damage, or wear
  • Buyback value is calculated based on product condition and market depreciation

Note: Deductions may apply for:

  • Market depreciation (typically 5-15% depending on product age)
  • Customer-induced defects or damage
  • Missing accessories or packaging
  • Restocking fees (if applicable)

Conditions for Return

To be eligible for return, the product must meet the following conditions:

Required Conditions:

  • Product must be in original condition (unused for non-defective returns)
  • All original packaging, accessories, and manuals must be included
  • Product must not show signs of use, damage, or wear (for non-defective returns)
  • Return request must be initiated within the specified time period
  • Product serial number must match the order

Returns will NOT be accepted if:

  • Product is damaged due to misuse or abuse
  • Product has been opened and used (for non-defective returns)
  • Missing accessories, packaging, or documentation
  • Return request is made after the specified time period
  • Product has been modified or tampered with
  • Serial number does not match the order

Refund Process

Refund Timeline:

  1. Once we receive and verify the returned product, refund will be processed within 5-7 business days
  2. Refund will be credited to your original payment method
  3. For bank transfers, it may take an additional 3-5 business days to reflect in your account
  4. You will receive an email confirmation once the refund is processed

Note: For defective products, we cover the return shipping costs. For non-defective returns, return shipping charges may apply and will be deducted from the refund amount.

Replacement Policy

For defective products, you can choose between a full refund or replacement with the same or similar product (subject to availability).

Replacement Conditions:

  • Replacement is available only for defective products
  • Same product replacement subject to stock availability
  • If same product is not available, we may offer a similar or upgraded model
  • Replacement will be shipped after we receive and verify the returned product
  • No additional charges for replacement shipping

Important Notes

  • •Always use the original packaging for returns to prevent damage during transit.
  • •Take photos/videos of the product before returning it for your records.
  • •Keep the return tracking number safe until the refund/replacement is processed.
  • •For warranty claims, refer to our Warranty Policy for detailed information.
  • •Customized or personalized products may not be eligible for return unless defective.

Need Help with Returns?

Our customer support team is ready to assist you with returns, refunds, and replacements.

Contact SupportView FAQ
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